Policies

Bear Creek Quilting Company

Policies

Ordering Information
Our goal is to process your order within 24 hours after receipt of your order.  If we do not have a product in stock, we will contact you immediately to discuss available options.

Payments
Bear Creek Quilting Company gladly accepts Visa, MasterCard, Discover, American Express and PayPal.  We reserve the right to refuse any order in which the billing information and credit card information does not match or the shipping address is incomplete.

Shipping Costs
US Customers - We ship using the US Postal Service Priority Mail.  Most items are eligible for standard shipping rates.  If you would like your package shipped using a different method, please let us know.  We will make every effort to fulfill your request.  We will contact you immediately if any additional shipping charges apply for over-sized orders.  Special shipping and handling are required on some products.  If applicable, shipping and handling exceptions are noted in the product's detailed description.

        $6.45 Flat Rate Shipping anywhere in the US for any size order

Canadian Customers - We ship using the US Postal Service Priority Mail. Most items are eligible for standard shipping rates.  If you would like your package shipped using a different method, please let us know.  We will make every effort to fulfill your request.  We will contact you immediately if any additional shipping charges apply for over-sized orders.  For best shipping rates, it may be necessary for Bear Creek Quilting Company to ship your order in multiple packages.  These shipping charges are based on regular priced inventory.  Sale priced inventory may incur additional shipping charges.  Guidelines: An USPS Priority Mail envelope will hold up to 10 yards of regular cotton fabric or 6 yards of regular flannel fabric.  If we are able to ship your package in a smaller less expensive package, we will refund the difference in shipping charges.  Please contact us directly with any shipping charge questions.

        Purchase total of $.01 to $99.99 = $23.95 shipping
        Purchase total of $100.00 to $199.99 = $45.95 shipping
        Purchase total of $200.00 and over = $59.95 shipping


International Customers - We ship via the US Postal Service, if available. Most items are eligible for standard shipping rates.  If you would like your package using a different method, please let us know.  We will make every effort to fulfill your request.  We will contact you immediately if any additional shipping charges apply for over-sized orders.  For best shipping rates, it may be necessary for Bear Creek Quilting Company to ship your order in multiple packages.  It will at Bear Creek Quilting Company's discretion and if shipping reliability is not sufficient for certain countries.  Please note that tracking numbers will be provided for Priority Mail packages; however, packages cannot be tracked once they leave the US.  Bear Creek Quilting Company is not responsible for the package once it enters the postal stream.  Occasionally, international packages take up to 35-40 days to arrive at their final destination.  These shipping charges are based on regular priced inventory.  Sale priced inventory may incur additional shipping charges.  Example: An USPS Priority Mail envelope will hold up to 10 yards of regular cotton fabric or 6 yards of regular flannel fabric.  If we are able to ship your package in a smaller less expensive package, we will refund the difference in shipping charges.  Please contact us directly with any shipping charge questions.

        Purchase total of $.01 to $99.99 = $33.95 shipping
        Purchase total of $100.00 to $199.99 = $75.95 shipping
        Purchase total of $200.00 and over = $95.95 shipping

Pre-Orders
Bear Creek Quilting Company enjoys providing you the opportunity to order products when they are first announced.  These products are not yet in stock and will ship to you upon receipt.  Pre-orders cannot be voluntarily cancelled.  In the event your order cannot be completed due to a manufacturer's issue, Bear Creek Quilting Company will notify you immediately to discuss an in-store credit or refund.  Please note:  to secure your pre-order item, your credit card will be charged immediately.

Domestic US Customers:  In-stock products, when combined with pre-order products in the same order, will ship immediately.  There will not be any additional shipping charges for split shipments.

Canadian and International Customers:  A separate order is required for each pre-order product.  International shipping charges apply for each order.

 

Block of the Month
When you register for any of our Block of the Month programs, it is understood that you are registering for the entire program.  We will abide by this policy and prepare a kit for you each month with the understanding that you will remain in the program for the duration.  We understand that things happen.  If something happens that causes you to need to cancel, please let us know right away! 

We require a credit card number on file and we will charge your card each month for the monthly cost of your program plus shipping.  Programs vary, please read each program for the length of the program and associated shipping costs.  Block of the Month registration fees are non-refundable.  Block of the Month shipping rates are the same as listed above in our shipping information.  If, for any, reason we are not able to charge your credit card, you will be contacted and your kit will be held until payment arrangements can be made.  We encourage you to let us know if you receive an updated credit card or expiration date.  

Returns
Every effort is made to ensure you receive top quality premium goods.  If you should receive a product that is defective, we will exchange the item or refund your money, at the discretion of Bear Creek Quilting Company.  Bear Creek Quilting Company does not accept returns on cut yardage and/or non-defective merchandise.  Due to copyright laws, no returns are allowed on patterns, books or magazines.

Taxes
Customer assumes the responsibility for paying any customs, duties or sales taxes for the location that the merchandise is delivered.  Washington state sales tax is collected on all sales delivered to Washington State delivery addresses.

Images
Bear Creek Quilting Company works extensively to achieve the highest level of color accuracy and image
sharpness without compromising how quickly the images appear on your screen.  We cannot guarantee how images appear to you due to varying computer and monitor systems display color differently.  All images on this site are the property of Bear Creek Quilting Company.  Use of any of the images on this site by anyone other than the owner of this site, without prior written permission, is unlawful and strictly prohibited.

Privacy Policy
Bear Creek Quilting Company keeps all our customer information confidential and does not sell, trade or otherwise transfer your personal information to outside parties.  The term "outside parties" does not
include website hosting partners and other parties who assist us in operating our website, conducting our business or servicing you.

Changes to our Policies
Bear Creek Quilting Company reserves the right to change or add policies, at any time, on this page.

Questions/Feedback
We take your shopping experience seriously and we attempt to ensure the most accurate information at all times.  Please share with us your feedback, concerns or compliments, pertaining to your experience.

We would love to hear from you!

Bear Creek Quilting Company