By placing orders with Bear Creek Quilting Company, customers agree to the below listed Terms and Conditions.
Ordering Information
Our goal is to process your order within 24-48 hours (Monday thru Friday) after receipt of your order. Keep in mind, special Sales Offers may increase the amount of orders we have to process so processing will take longer. We offer a Rush Processing Service if you need your package immediately. Details are below. If we do not have a product in stock, we will contact you immediately to discuss available options. Please review your order as soon as you receive it. You have 14 days to notify us of any issues or concerns with your order.
Cancellation of Order
Voluntary cancellation of an order will result in a refund less a $3 bank processing fee.
Payments
Bear Creek Quilting Company gladly accepts Visa, MasterCard, Discover, and American Express. We reserve the right to refuse any order in which the billing information and credit card information does not match or the shipping address is incomplete. We do not accept checks or money orders. We are not programmed to accept multiple credit card payments. Prepaid credit cards will not clear our strict payment regulations. This keeps us safe from fraudulent charges.
Returns
Every effort is made to ensure you receive top quality premium goods. If you should receive a product that is defective, we will exchange the item or refund your money, at the discretion of Bear Creek Quilting Company. Bear Creek Quilting Company does not accept returns on cut yardage and/or non-defective merchandise. Due to copyright laws, no returns are allowed on patterns, books or magazines.
Shipping Costs
US Customers - We ship using the United States Postal Service (USPS) and United Parcel Service (UPS). Most items are eligible for standard shipping rates. We will contact you immediately if any additional shipping charges apply for over-sized orders. Special shipping and handling are required on some products. If applicable, shipping and handling exceptions are noted in the product's detailed description. Signature may be required at time of delivery for high valued orders.
Due to increasing bank processing fees, Bear Creek Quilting Company will no longer refund additional shipping charges when combining orders. We will email you an online credit after your orders have been processed, that you can apply towards your future purchase. During normal office hours, you can call our Customer Service at 541-905-3119, to place a phone order waiving additional shipping charges, when combining orders. Thank you for your understanding.
*Rush Order Processing - Rush Order Processing is offered. Same day order processing if order is placed by 12noon Pacific Time, Monday-Friday. This does not apply to holidays or weekends. Order will be processed on first normal business day, if order is placed on a week day holiday closure or Saturday/Sunday.
Local Curbside Pickup - Local curbside pickup is available. Please allow a minimum of 24 hours for us to process your online order. Upon arrival, please call 541-905-3119, Tuesday thru Friday 9am-3pm, and we will bring your package out to you.
Canada/International - Bear Creek Quilting Company does not ship to Canada or International due to postage, taxes, and regulations.
Returned Unclaimed Packages - Bear Creek Quilting Company will make every effort to contact you. After 60 days, any returned unclaimed packages will be donated to a local non-profit sewing/quilt guild.
Pre-Orders
Bear Creek Quilting Company enjoys providing you the opportunity to order products when they are first announced. These products are not yet in stock and will ship to you upon receipt. Pre-orders cannot be voluntarily cancelled. In the event your order cannot be completed due to a manufacturer's issue, Bear Creek Quilting Company will notify you immediately to discuss an in-store credit or refund. Please note: to secure your pre-order item, your credit card will be charged immediately. In-stock items will be held until your pre-order item arrives. If you wish to have your in-stock items ship right away, please place 2 separate orders. Thank you!
Block of the Month
When you register for any of our Auto Ship or Block-of-the-Month programs, it is understood that you are registering for the entire program. We will abide by this policy and prepare a kit for you each month with the understanding that you will remain in the program for the duration. We understand that things happen. If something happens that causes you to need to cancel, please let us know right away!
We require a credit card number on file and we will charge your card each month for the monthly cost of your program plus shipping. Programs vary, please read each program for the length of the program and associated shipping costs. Auto Ship or Block-of-the-Month registration fees are non-refundable. Auto Ship or Block-of-the-Month shipping rates are the same as listed above in our shipping information. If, for any, reason we are not able to charge your credit card, you will be contacted and your kit will be held until payment arrangements can be made. We encourage you to let us know if you receive an updated credit card or expiration date.
Patterns
Every effort has been made to ensure that all patterns are error free. All the information is presented in good faith, however no warranty can be given nor results guaranteed as Bear Creek Quilting Company has no control over the execution of instructions. Therefore, we assume no responsibility for the use of this information or damages that may occur as a result. Please make sure to check the manufacturer or pattern designer website for pattern updates, prior to starting the project.
Taxes
Customer assumes the responsibility for paying any customs, duties or sales taxes for the location that the merchandise is delivered.
Images
Bear Creek Quilting Company works extensively to achieve the highest level of color accuracy and image sharpness without compromising how quickly the images appear on your screen. We only use the manufacturer's stock images. We cannot guarantee how images appear to you due to varying computer and monitor systems display color differently. All images on this site are the property of Bear Creek Quilting Company. Use of any of the images on this site by anyone other than the owner of this site, without prior written permission, is unlawful and strictly prohibited.
Newsletter
By subscribing to the Bear Creek Quilting Company Newsletter, you agree to receive email from us. The purpose of the Newsletter is to keep our customers and visitors updated about new product releases, special promotions, and sales. A subscription to the Newsletter is not mandatory to conduct business with Bear Creek Quilting Company. The Newsletter is sent at-will to share our information with you. Bear Creek Quilting Company reserves the sole right to unsubscribe anyone form our Newsletter without notice. Bear Creek Quilting Company will not communicate, distribute, publish, share, or sell your email address to any individual or company. Subscribers are able to change their subscription settings or unsubscribe from the Newsletter at any time.
Privacy Policy
Bear Creek Quilting Company keeps all of your customer information confidential. We do not sell, trade or otherwise transfer your personal information to outside parties. The term "outside parties" refers to any party not performing services to assist us in operating our website, conducting our business or servicing you. Our Privacy Policy can be viewed here.
Changes to our Policies
Bear Creek Quilting Company reserves the right to change or add policies, at any time, on this page.
Questions/Feedback
We take your shopping experience seriously and we attempt to ensure the most accurate information at all times. Please share with us your feedback, concerns or compliments, pertaining to your experience.
We would love to hear from you!
Bear Creek Quilting Company